Shopdigits: an AI voice agent behind a real phone number for your Shopify store

Shopdigits is an AI voice agent that sits behind a real phone number for your Shopify store. Customers dial a normal local or toll-free number. When you can pick up, you answer from the Shopdigits app on your phone. When you can't, the AI agent answers instead, with your products, your shop, and your orders already in context. It can also call shoppers back when they leave items sitting in checkout.

This post walks through what that looks like day to day: the missed calls it picks up, the questions it can answer, and how abandoned cart callbacks work.

Why a Shopify store still needs a phone number

Most Shopify stores are built so that customers never need to call. Then they call anyway. They want to know if a size is in stock before they buy, whether a product works with something they already own, or where an order is that was supposed to arrive yesterday. A phone number on the contact page is a trust signal, and for many buyers it's the difference between checking out and leaving.

The catch is that a small team can't answer every call. Calls come in during packing, during meetings, late at night, and on weekends. The caller hits voicemail, doesn't leave a message, and goes to buy somewhere else. Shopdigits is built for exactly that gap.

A real number, with an AI agent behind it

Shopdigits gives your store a dedicated local or toll-free business number. It is not a chatbot widget or a number that only a bot answers. It's a real line that you and your team can call and text from on the Shopdigits iOS and Android apps, without handing out anyone's personal number.

The AI voice agent is layered on top of that line. You stay the first choice. The agent is there for the calls you can't get to, so a customer who calls at 11 PM on a Sunday gets an answer instead of a voicemail beep.

Missed calls, answered

When a call isn't picked up, the agent answers in a natural voice and handles the conversation the way a well-briefed team member would. It can:

• Answer questions about what you sell, including specific products and variants.
• Answer general questions about your shop.
• Look up the status of a customer's order.
• Keep the conversation going around the clock, including nights, weekends, and holidays.

Every call is recorded, transcribed, and matched to the Shopify customer who made it, so when you get back to your phone you can see exactly what was asked and what the agent said. Nothing depends on anyone's memory.

It knows your store

A generic AI answering service can take a message. It can't tell a caller whether the Trail Runner comes in a size 10. The difference with Shopdigits is context: the agent is grounded in your store's synced Shopify data.

• Products. Your catalog, including variants and availability, so it can answer “do you have this in stock?” with a real answer.
• Your shop in general. The agent has context on the store itself, not just individual products, so it can handle the broader questions customers ask before they buy.
• Orders. It can look up an order and tell the caller where it stands.

Because it's working from your store's data rather than a script you wrote once and forgot about, the answers track your store as it changes.

Order status without the wait

“Where is my order?” is the most common support question an online store gets, and it's one of the most repetitive. It's also a question that arrives on the customer's schedule, not yours.

With Shopdigits, a customer can call and get their order status straight away, at any hour. The agent looks it up from your Shopify orders, so the caller gets a real answer and your team doesn't spend the next morning returning “just checking on my order” voicemails.

Abandoned cart callbacks

Answering the phone is half of it. The other half is the phone calls you make. When a shopper leaves items in checkout, Shopdigits can have the AI agent call them back.

Recovery emails are easy to ignore. A short, friendly call is not. The agent can remind the shopper what they left behind, answer the question that stopped them from finishing (shipping, sizing, how the product works), and help them get back to checkout. Because the agent knows your products, it can have a real conversation about the items in the cart, not just read a reminder.

Callbacks are designed to be respectful, not pushy:

• You set the calling window. The agent only calls during the hours you choose.
• Consent checks before every call. Shoppers without consent are skipped.
• Quiet hours are respected. Calls that would land at the wrong time wait until the window opens.

What you see afterwards

Every conversation, inbound or outbound, ends up in the same place. Calls are recorded and transcribed, voicemails are transcribed, and each call is matched to the Shopify customer. You can skim what happened overnight in a couple of minutes and follow up personally wherever it matters.

Getting started

Shopdigits installs from the Shopify App Store. Pick a local or toll-free number, download the app, and the AI agent covers the calls you miss. The AI voice agent and abandoned cart callbacks are included on the Medium Shop plan ($49/month) and Enterprise ($99/month), and every plan starts with a 14-day free trial.

Install Shopdigits on Shopify or compare plans.