Shopdigits

Privacy Policy

Last updated: January 2025

Shopdigits (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app and mobile applications (collectively, the “Service”).

Information We Collect

Personal Information

  • Business contact information (name, email address, phone number)
  • Shopify store information and configuration
  • Employee information for call routing and management
  • Customer phone numbers and call records

Call and Communication Data

  • Phone call logs, duration, and timestamps
  • SMS message content and delivery status
  • Call recordings (if enabled and consented to)
  • Customer order information accessed during calls

Device and Usage Information

  • Mobile device identifiers and operating system
  • App usage statistics and performance data
  • IP addresses and network information
  • Crash reports and error logs

How We Use Your Information

  • Provide and maintain our phone number and communication services
  • Route calls and messages to appropriate employees
  • Display customer order information during calls
  • Send SMS notifications and updates
  • Improve our mobile applications and services
  • Provide customer support and technical assistance
  • Comply with legal obligations and enforce our terms
  • Send service-related communications and updates

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our service (e.g., phone carriers, cloud hosting)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Safety and Security: To protect the rights, property, or safety of our users or the public
  • Consent: When you have given explicit consent to share specific information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data centers and infrastructure
  • Employee training on data protection

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Call logs and communication data are typically retained for:

  • Call records: 12 months for billing and service quality purposes
  • SMS messages: 6 months for delivery confirmation and support
  • Account information: Duration of your active subscription plus 30 days
  • Analytics data: 24 months for service improvement

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Consent Withdrawal: Withdraw consent for specific processing activities

To exercise these rights, please contact us at [email protected]

Mobile App Permissions

Our mobile applications may request the following permissions:

  • Phone: To make and receive calls through our service
  • Microphone: To enable voice calls and voice messages
  • Contacts: To access customer information during calls
  • Storage: To cache app data and call recordings
  • Network: To connect to our communication services
  • Notifications: To alert you of incoming calls and messages

You can manage these permissions through your device settings at any time.

Third-Party Services

Our service integrates with third-party services including Shopify, phone carriers, and cloud providers. Each third-party service has its own privacy policy, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: Decision Trees Inc, Vancouver, BC, Canada

Support: [email protected]